Information We Collect
Feedstock Registry collects information needed to register growers, prepare supply for formal review, and coordinate market access. Depending on how you use the app, this may include:
- Account and contact details, such as mobile number, email address where used, authentication ID, name, preferred language, and support messages.
- Grower profile details, such as producer category, registration status, community or cooperative participation, and readiness progress.
- Identity and verification information, including identity confirmation status and identity details you provide for onboarding and compliance checks.
- Farm and collection information, including farm address, province, municipality, GPS coordinates, collection point, assigned hub, and route-distance indicators.
- Feedstock and production information, including crop or feedstock type, expected supply, harvest or availability window, hectares, collection readiness, and related operational notes.
- Compliance and payment-readiness information, including land-right evidence, banking or payout details, SARS/tax details, water-use evidence, environmental authorisation, farm photographs, certificates, and file metadata.
- Partner-review activity, such as buyer review requests, shortlists, information requests, grower responses, review status, and buying-intent workflow records.
- Technical and usage information required to run the service, such as sign-in events, device or app diagnostics, security logs, and crash or performance data from Firebase and related service providers.
How We Use Information
We use the information to provide and improve Feedstock Registry, including to:
- Create and manage grower accounts and registration records.
- Measure readiness for buyer review, collection planning, verification, and compliance workflows.
- Match feedstock supply with relevant offtake partners, collection hubs, logistics routes, and programme teams.
- Enable partners to shortlist supply, start reviews, request information, or record buying intent.
- Notify growers about partner activity and help them respond to requests.
- Provide support, protect the platform, prevent misuse, troubleshoot issues, and comply with legal or regulatory obligations.
Location, Documents, And Sensitive Records
Location information is used to capture farm and collection-point details, calculate proximity to hubs, and support logistics planning. The app is designed around user-submitted farm and collection information; it does not need background location tracking for normal grower registration.
Documents and evidence files are stored to support buyer-readiness, payout, land-use, regulatory, and sustainability checks. These records are treated as private platform records and should only be available to the grower and authorised reviewers, partners, or administrators who need them for the relevant workflow.
Retention And Account Deletion
We keep information for as long as needed to provide Feedstock Registry, maintain registration and procurement records, resolve support requests, meet legal or regulatory duties, protect the service, and support legitimate audit or fraud-prevention requirements.
You can request deletion of your Feedstock Registry account and associated app data from inside the app through Privacy & support, or without the app by emailing us from this page. When you request deletion, we may first verify your identity. We will delete or de-identify account data unless we need to retain limited records for legal, regulatory, security, fraud-prevention, dispute-resolution, or procurement-compliance reasons.
Security
We use Firebase Authentication, Firestore, Firebase Storage, role-based access controls, and operational security practices to protect platform records. No internet service can be guaranteed completely secure, but we work to limit access to authorised users and use secure service providers for hosting, authentication, storage, and transport security.
Your Choices And Privacy Requests
You may contact us to ask for access, correction, deletion, or support with your personal information. Some requests may require identity verification before we can act. Feedstock Registry is intended for growers, programme teams, and commercial participants; it is not directed to children.
Information may be processed in South Africa and in other countries where our service providers operate. If we make material changes to this policy, we will update this page and revise the date above.